Technical Analysis Trading Education

1 Information We Collect

At SysCodeWave, we collect information that helps us provide better trading education and technical analysis services. This happens in several ways during your interaction with our platform.

Personal Information You Provide:

Name, email address, and phone number when you register
Payment information for course purchases (processed securely through third-party providers)
Profile information including trading experience level and learning preferences
Communications you send us through contact forms or support channels
Course progress data and quiz responses

Automatically Collected Information:

IP address and browser information
Pages visited and time spent on our website
Device type and operating system
Referral sources and search terms used
Cookie data for website functionality and preferences

Vietnam Data Protection Notice: We comply with Vietnam's data protection regulations and the Law on Personal Data Protection 2021. All data collection practices align with Vietnamese legal requirements for consent and data minimization.

2 How We Use Your Information

Your information helps us deliver personalized trading education experiences. We use collected data for specific business purposes that directly benefit your learning journey.

We process your personal data to provide course access, track your learning progress, and send relevant educational content. This includes customizing lesson recommendations based on your skill level and sending updates about new technical indicators or market analysis tools.

Primary Uses:

Delivering course content and tracking your progress through lessons
Processing payments and managing your account access
Sending educational newsletters and market updates (with your consent)
Providing technical support and responding to your questions
Improving our platform based on user behavior and feedback
Ensuring platform security and preventing fraudulent activities

We also use aggregated, anonymized data to understand how students engage with different trading concepts. This helps us refine our curriculum and develop new educational materials that address common learning challenges.

3 Data Sharing and Third Parties

We don't sell your personal information. However, we work with trusted partners who help us operate our educational platform and serve you better.

Payment Processors

We use secure payment gateways to process course purchases. These providers handle payment data according to international security standards but don't have access to other personal information.

Email Service Providers

Course updates and educational content are delivered through email marketing platforms. These services only access necessary contact information and sending preferences.

Analytics Partners

We use analytics tools to understand website usage patterns. This data is aggregated and anonymized, helping us improve user experience without identifying individual users.

Legal Requirements

We may share information when required by Vietnamese law enforcement, court orders, or regulatory authorities. We'll notify you of such requests unless legally prohibited.

Partner Vetting Process: All third-party partners undergo security assessments and must agree to data protection terms that meet or exceed our privacy standards.

4 Your Privacy Rights

You have significant control over your personal information. These rights are designed to give you transparency and choice regarding your data.

Access Your Data

Request a complete copy of personal information we hold about you. We'll provide this within 15 business days in a readable format.

Update Information

Correct or update any inaccurate personal details through your account settings or by contacting our support team directly.

Delete Account

Request complete deletion of your account and associated data. Some information may be retained for legal or business purposes as required by Vietnamese law.

Restrict Processing

Limit how we use your information for specific purposes, such as marketing communications, while maintaining essential service functionality.

Data Portability

Receive your personal data in a structured format that you can transfer to another service provider if desired.

Withdraw Consent

Cancel previously given permissions for data processing activities, such as marketing emails or optional data collection.

To exercise these rights, contact us at info@syscodewave.com with your specific request and account verification information. We'll respond within 10 business days and complete most requests within 30 days.

5 Security Measures

Protecting your information is fundamental to our operations. We implement multiple layers of security controls to safeguard personal data against unauthorized access, modification, or disclosure.

Technical Safeguards:

SSL/TLS encryption for all data transmissions between your device and our servers
Advanced firewall systems and intrusion detection monitoring
Regular security audits and vulnerability assessments
Secure database storage with encryption at rest
Multi-factor authentication for administrative access

Operational Security:

Limited staff access to personal data based on job requirements
Background checks for employees handling sensitive information
Regular security training and awareness programs
Incident response procedures for potential data breaches
Secure data backup and disaster recovery protocols

In the unlikely event of a security incident affecting your personal data, we'll notify affected users within 72 hours and provide clear information about the breach scope and recommended protective actions.

Your Role in Security: Use strong, unique passwords for your account and enable two-factor authentication when available. Never share login credentials and log out from shared computers.

6 Data Retention Periods

We keep your information only as long as necessary to provide services and fulfill legal obligations. Different types of data have specific retention schedules based on their purpose and regulatory requirements.

Active Account Data

Personal profile information and course progress are retained while your account remains active, plus 2 years after your last login or course activity.

Financial Records

Payment information and transaction history are kept for 7 years to comply with Vietnamese accounting and tax regulations.

Communication Logs

Support tickets and email correspondence are retained for 3 years to maintain service quality and resolve potential disputes.

Marketing Data

Email preferences and marketing interaction data are kept until you unsubscribe or request deletion of your marketing profile.

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. Some aggregated, non-personal data may be retained indefinitely for research and platform improvement purposes.

7 International Data Transfers

While SysCodeWave operates primarily in Vietnam, some of our technology partners and service providers are located in other countries. This section explains how we protect your data during international transfers.

Our primary servers are located in Singapore and comply with regional data protection standards. Some services, such as email delivery and payment processing, may involve data transfers to the United States or European Union through providers with appropriate safeguards.

Transfer Safeguards:

All international partners must demonstrate adequate data protection measures
Contractual agreements requiring compliance with Vietnamese privacy laws
Regular audits of international service providers' security practices
Data minimization principles limiting transferred information to essential business needs
Encryption requirements for all cross-border data transmissions

Your Control: If you prefer to limit international data transfers, contact us to discuss alternative arrangements. Some features may be unavailable with restricted data processing options.

8 Policy Updates and Changes

This privacy policy may evolve as we improve our services and adapt to new regulations. We're committed to keeping you informed about any changes that affect how we handle your personal information.

Significant changes will be communicated through email notifications to active users at least 30 days before implementation. Minor updates, such as clarifications or contact information changes, will be reflected immediately on this page with updated effective dates.

Notification Process: Major policy changes require your continued consent to use our services. You'll have the option to review changes and decide whether to accept new terms or delete your account.

We encourage you to review this privacy policy periodically, especially before providing new personal information or using new features. The "Last Updated" date at the top of this page indicates when changes were last made.

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Privacy Policy